BY USING THIS SITE AND/OR PURCHASING ANY ONE OF OUR MEMBERSHIPS, YOU INDICATE YOUR ACCEPTANCE OF THIS PRIVACY POLICY.

We know your privacy is of utmost importance to you, this is why we are committed to protecting and respecting your privacy. This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.lotusdivine.com you are accepting and consenting to the practices described in this policy.

The policy

This privacy policy notice is for this website; www.lotusdivine.com operated by Lotus Divine Inc. also referred to as ("We", "Us") located at 64 High Street, Chiltern House Business Centre, Burnham, Bucks, SL1 7JT. We deal with healing, Reiki training, spiritual healing, consultation, and spirituality. You must be at least 18 years of age or accompanied by a legal guardian if you are seeking to use our services.

Policy key definitions

• "I", "our", "us", or "we" refer to the business, Lotus Divine
• "you", "the user" refer to the person(s) using this website.
• GDPR means General Data Protection Act.
• PECR means Privacy & Electronic Communications Regulation.
• ICO means Information Commissioner's Office.
• Cookies mean small files stored on a users computer or device.

Processing of your personal data

Under the GDPR (General Data Protection Regulation) we control and / or process any personal information about you electronically using the following lawful bases.

• We are exempt from registration in the ICO Data Protection Register.
• Lawful basis: Consent
• We process your information in the following ways: We process your personal data to allow us to provide you with our services as your professional organisation. Your data will also be used to manage communications between us including about our products and services.
• Data retention period: We will continue to process your information under this basis until you withdraw consent or it is determined your consent no longer exists. You can opt out by emailing subscriptions (@) lotusdivine.com or by writing to us to Lotus Divine, Chiltern House, 64 High Street, Burnham, Buckinghamshire, SL1 7JT, United Kingdom
• Sharing your information: We do not share your personal information with third parties unless Legally required we may disclose your information if we are required to do so by law.
• Protection of Rights. We may disclose information where we believe it necessary to respond to claims asserted against us or, comply with legal process (e.g., subpoenas or warrants), enforce or administer our agreements and terms, for fraud prevention, risk assessment, investigation, and protect the rights, property or safety of LD, its users, or others.
• If, as determined by us, the lawful basis upon which we process your personal information changes, we will notify you about the change and any new lawful basis to be used if required. We shall stop processing your personal information if the lawful basis used is no longer relevant.

Your individual rights

Under the GDPR your rights are as follows. You can read more about your rights in details here;

• the right to be informed;
• the right of access;
• the right to rectification;
• the right to erasure;
• the right to restrict processing;
• the right to data portability;
• the right to object; and
• the right not to be subject to automated decision-making including profiling.

You also have the right to complain to the ICO (www.ico.org.uk) if you feel there is a problem with the way we are handling your data.

We handle subject access requests in accordance with the GDPR.

INFORMATION WE MAY COLLECT FROM YOU

We may collect and process the following data about you:

Information you give us. You may give us information about you by signing up to our mailing list; posting material on our site, corresponding with us by phone, e-mail or otherwise. This includes information you provide when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, or any other information you choose to give us.

With regard to each of your visits to our site we may automatically collect the following information:

• information about your visit (which we may obtain from Google Analytics), including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
• geolocation data for purposes of offering relevant content, including content from nearby member stations. Geolocation data consists of general location information based on latitude and longitude (if the user has enabled location services for an application on the user's mobile device), or based on the IP address of the user's computer or mobile device;
• technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

INFORMATION WE RECEIVE FROM OTHER SOURCES

We may receive information about you if you use any of the other services we provide. We may also receive information about you from any third parties that we work with if you have provided your information to them.

COOKIE POLICY

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies. You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. Additional cookies as required will be added from time to time and this section will be updated accordingly. More information on the cookie policy please click Here

HOW WE USE THE INFORMATION COLLECTED

We use information held about you in the following ways:

Information you give to us

• where you post material on our site, we display this material on our site in accordance with our website terms of use;
• to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information that you request from us;
• where you have signed up to our mailing list, to send you specific information about events that may be of interest to you, based upon your preferences indicated at the point of signing up;

Information we collect about you

• as part of our efforts to keep our site safe and secure;
• to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
• to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

Email marketing, messages & subscription

Under the GDPR we use the consent lawful basis for anyone subscribing to our newsletter list. We only collect certain data about you, as detailed in the "Processing of your personal data" above. Any email marketing messages we send are done so through an EMS, email marketing service provider. An EMS is a third party service provider of software / applications that allows us to send out email marketing campaigns to a list of users.

Email marketing messages that we send may contain tracking beacons / tracked clickable links or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of data such as; times, dates, I.P addresses, opens, clicks, forwards, geographic and demographic data. Such data, within its limitations will show the activity each subscriber made for that email campaign.

Any email marketing messages we send are in accordance with the GDPR and the PECR. We provide you with an easy method to withdraw your consent (unsubscribe) or manage your preferences / the information we hold about you at any time at the bottom of our newsletter. You can also unsubscribe from all MailChimp lists, by following the link in the email sent to you or by emailing us subscription (@)lotusdive.com.

Our EMS provider is; MailChimp We hold the following information about you within our EMS system;

• Email address
• I.P address
• Subscription time & date
• Name
• Surname
• Contact Number

INFORMATION WE RECEIVE FROM OTHER SOURCES.

We may combine this information with the information you give to us and the information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

WHO WE SHARE YOUR INFORMATION WITH

We may share your information with selected third parties including:

• analytics and search engine providers that assist us in the improvement and optimisation of our site.
• business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.
• we may also disclose your personal information to third parties, if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or any other agreements; or to protect our rights, property, or safety (or those of others).

YOUR PERSONAL DATA STORAGE

The data that we collect from you may be transferred to, and stored at, a destination outside of the United Kingdom. It may also be processed by staff operating outside of the United Kingdom who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By using our website and submitting any personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

However, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at info@lotusdivine.com.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

ACCESS TO INFORMATION

The Privacy Act gives you the right to get to data held about you. To exercise your right to find out what data we hold about you by emailing subscriptions (@) lotusdivine.com or by writing to us to Lotus Divine, Chiltern House, 64 High Street, Burnham, Buckinghamshire, SL1 7JT, United Kingdom.

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page with the modification date and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT

If you have requests, comments and questions regarding this privacy policy, you can send use an email and it should be addressed to info@lotusdivine.com. You can also contact us through our contact address and business mobile number below.

Lotus Divine
64 High Street
Chiltern House Business Centre
Burnham
Bucks
SL1 7JT

Mobile Number: (+44)(0)1628397700

Email: info@lotusdivine.com